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Welcome to the VibeYoUp Technical Support Hub

Your one-stop destination for updates, installation resources, and expert assistance. 

The enhanced performance and sleek design have significantly improved my daily routine.
SCIO user
SCIO user
I’m impressed with the user-friendly interface and responsive design. The installation was a breeze.
Mandelay Q9 user
Mandelay Q9 user
The graphic overhaul is stunning. It’s a visual feast that has notably improved my practice.
Mandelay Q9 user
Mandelay Q9 user
resolve any issues

Getting Started: Choose Your Path

You have two options to set up and manage your CLASP64 software:

  1. Do It Yourself : Use our comprehensive FAQ and tutorial videos for step-by-step guidance.
  2. Get Technical Support: For hands-on assistance with software installation, book a paid session with our tech team (€80/session).

Why FAQ Is Your Best Solution

Our FAQ(Frequently asked questions and step by step guide) contains everything you need to install, troubleshoot, and optimize your software. Following the FAQ is the fastest and easiest way to resolve any issues. If you’re experiencing an error, the troubleshooting tips in the FAQ will likely have the solution you need. If not, you can always reach out to us at info@vibeyoup.com. 

faq →

Drug-Free, Measurable, and Personalized

Supported Devices:

  • The latest software is compatible with Mandelay Q9 and SCIO devices.
  • Not Yet Compatible: Eductor (compatibility is under development for version “9.9.22”).
  • Incompatible: INDIGO, QXCI, Serial SCIO and any other devices.

Eductor Compatibility Update:

  • While Eductors appear inactive in the system, this does not impact the software that you currently use on your laptop.

Database Transfer Notice:

  • Due to new security standards, databases from older versions cannot be transferred to the new CLASP64 software. However, if you already use the 9.9.22. version, which you installed after September 2023 you can use the DB Tool (description for it can be found in the FAQ).
  • Solution for older versions: Take screenshots and manually re-enter patient information.

Microsoft Compatibility:

  • Version “9.9.22” is fully compatible with current Microsoft updates and essential system upgrades.

Language Availability:

  • The software supports Hungarian, English, Spanish, Italian, Russian, Portuguese, Korean, Dutch, French, and German.

Warranty Reminder:

  • Software installation is not covered under warranty services. See technical support options below.

Latest Version Policy:

  • Older software versions can no longer be activated. We recommend updating to the latest version to ensure uninterrupted access and support.

Get Started with Installation

FAQ:

Step-by-step instructions for installation, compatibility, troubleshooting, and performance tips. If you encounter any errors, check here first for the best solutions.

faq →

Tutorial Videos:

Learn from Andrew Császi’s step-by-step video guides on YouTube covering:

• Downloading CLASP64 and CLASP Portal.
• Installation and activation.
• Password reset assistance.
• Portal setup.

watch videos →

Technical Support

More details on our support options are outlined below.

extra help →

Appointment Process:

  • 1. Select your appointment type.
  • 2. Schedule your session and receive a confirmation email with a Zoom link.
  • 3. Join your session for personalized assistance.
  • 4. Receive follow-up instructions if necessary.
watch the video

Broader Support Networks

Please note that the fees depend on the providers)

  • Seriously Smart Technologies (SST): For specialized services, reach out to our USA-based representatives at orders@sstoffice.com.
  • Local Representatives: For personalized, on-the-ground assistance, connect with your local Mandelay BHO representative.
Representatives

Our Commitment to Outstanding Support

At Mandelay BHO, we’re dedicated to ensuring your success with CLASP64. For any questions, contact us at info@vibeyoup.com or refer to our Technical Support Guide.

Additional Software to Purchase

CLASP Portal

  • Free Trial: Explore the full range of features with a 7-day free trial. Activation begins as soon as you download the software.
  • Already Purchased? Activate immediately to unlock all features.
  • Use the same FAQ and tutorial videos for guidance on installation and activation.

Synapse Report

Instructions:

  • 1. Download the new installer to access the latest CLASP64 version.
  • 2. Important: Backup your patient data before removing your current CLASP64 version.
  • 3. Follow the step-by-step instructions in the user manual.
Synapse Report User Manual

How to report Clasp64 problem for Mandelay Kft

For the smooth running of the software, it is imperative that we detect as many errors as possible based on user’s feedback.

In order to do this, we would like to provide some help on how to report a bug so that it can be recognized and reproduced, because if we don’t find the error you are reporting, we can’t do anything about it.

The complexity of the software and the fact that the parts are interconnected. Meaning that certain panels or buttons can be accessed in different ways, each path may include a special operation that is different from the other path. Therefore, errors can only be triggered again if we can walk through the path you walked through before…

watch the video